Sometimes, a film is one scene away from being great. In the case of The Call, the last scene is so out of sync with the rest of the story that the film suffers.
Jordan is a 911 operative at the top of her career. One simple mistake during a high stakes call shakes her so hard she asks to be removed from the actual call table. While training a new group of operatives, Jordan is put back at the desk for a second attempt to save a young teen from a kidnapping.
The Call builds a large amount of tension out of a very odd conceit. The film jumps back and forth between the control room with all the 911 operatives and the teenage girl calling for help. Everything is told in tightly framed close-ups that focus the eye on important details for the story. The presentation is slick and the quick cuts between the different players really elevate the story into something special.